Disruption to Gas Supply – Statement from Wales & West Utilities

Stephen Pitman, Wales & West Utilities Area Engineering Manager for South West England said:

“We are sorry that people in Cannington and Nether Stowey have had their gas supplies interrupted due to third party damage.

“We are now in the process of finishing the repair to the damaged pipe. When this is done, we will be visiting every home to safely turn their gas back on and relight their appliances. Our engineers will be going door to door, and we are asking people to please give them access to their gas meters. All our engineers will be carrying identification. We would urge customers to wait for our engineers visit and not try to turn the gas on themselves.

“We have more than 70 engineers from right across our network on site working as safely and as quickly as possible to get our customers back on gas. We have distributed alternative heating and cooking facilities to vulnerable customers in the area, as required. If anyone needs assistance, or knows of a neighbour who may, please let us know – our Customer Service Team is ready to take your call. You can contact us on 0800 912 2999 or by enquiries@wwutilities.co.uk.

Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/wwutilities.

“We will keep people updated on our progress by posting information on our website, on social media and updating local media outlets, including local radio stations.

“We would like to thank people in Cannington and Nether Stowey for bearing with us while we restore their gas supplies as safely and as quickly as possible.”

Ends

Further enquiries to Wales & West Utilities Press Office on 0800 644 1000