Disruption to Gas Supply – UPDATE from Wales & West Utilities

Stephen Pitman, Wales & West Utilities Area Engineering Manager for South West England said:

“We have made good progress in restoring gas supplies to Cannington and Nether Stowey after they were interrupted due to third party damage.

“We restored gas supplies to almost half of the affected homes last night. Our engineers are now back out and going door to door to safely turn the gas supply to the rest of the homes back on, and relight their appliances. We are asking people to please give them access to their homes so they can do this. We would urge customers to wait for our engineers visit and not try to turn the gas on themselves.

“If you are out when we call at your home, we will leave a card with contact details for you to ring when you get home. We will then come out and turn your gas supply and your appliances back on safely.

“We are working as safely and as quickly as possible to get our customers back on gas. We have distributed alternative heating and cooking facilities to vulnerable customers in the area, as required. If anyone needs assistance, or knows of a neighbour who may, please let us know – our Customer Service Team is ready to take your call. You can contact us on 0800 912 2999 or by enquiries@wwutilities.co.uk. Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/wwutilities.

“We will keep people updated on our progress by posting information on our website, on social media and updating local media outlets, including local radio stations.

“We would like to thank people in Cannington and Nether Stowey for their patience, understand and support while we restore their gas supplies as safely and as quickly as possible.” 

Ends

Wales & West Utilities have promised a further update later this afternoon.